Lowongan Call Center Section Head (Karawaci)-Siloam Hospitals Group (Tbk)

    Call Center Section Head (Karawaci)-Siloam Hospitals Group (Tbk)

    Tangerang (Banten) | Ditayangkan: 18-November-2019 | Tutup pada 18-December-2019

    Kami menghimbau agar Anda berhati-hati saat melamar  pekerjaan dengan selalu memastikan iklan lowongan tersebut sesuai dengan profil perusahaannya.

    Waspadalah jika Anda menemukan hal-hal di bawah ini :
    • PT Siloam International Hospitals Tbk (Head Office) tidak pernah memungut biaya apapun dalam proses rekrutmen.
    • PT Siloam International Hospitals Tbk (Head Office) tidak pernah bekerja sama dengan travel agent / biro perjalanan tertentu dalam proses  rekrutmen.
    • Apabila Anda diminta untuk membayar sejumlah uang dalam bentuk pembayaran tiket pesawat dan hotel atau  akomodasi lainnya agar diabaikan.
    • Apabila ada Panggilan wawancara di lokasi yang tidak sesuai dengan iklan yang tertera pada iklan lowongan.
    • Jangan memberikan data pribadi atau data keuangan Anda kepada siapapun.
    PT Lippo Karawaci Tbk ("Lippo Karawaci") was founded on a vision to impact lives through the development of well-planned sustainable independent townships within green environments and first class physical and social infrastructure. 

    Over more than a decade, the Company has proven itself to be a highly trusted property developer with a most recognisable brand name. It is the owner of the largest diversified landbank and a leader in pioneering projects in strategic locations throughout Indonesia. 

    Through a merger of 8 property related companies in 2004 the Company has expanded its business portfolio to encompass urban development, large scale integrated developments, retail malls, healthcare, hotels and leisure, as well as a fee-based income portfolio.

    Lippo Karawaci is now the largest listed property company in Indonesia by total assets and revenue, with a unique and integrated business model. It operates Indonesia’s premier private hospital group, the only one achieving world class standards, and is an undisputed retail property industry leader.

    Job Descriptions
    • Upsell & Cross-Sell Manager
    • Develop and execute strategic campaigns via appropriate marketing channels (Website, Social Media, Call Centre, etc) to drive upsell and cross-sell of our current patient, with the goal of driving engagement and retention 
    • Collaborate with a multitude of internal department in the hospital to drive upgrades, be the SME on targeting for upgrade marketing
    • Partner with Product Analyst to create cohesive and easy upgrades flows to drive upgrades
    • Partner with Marketing and Sales team to sync on co-marketing efforts, offers and ensure catchment strategy is aligned with their marketing campaigns as well as integrate upgrades into applicable customer touch points.
    • Project manage all levels of milestones, tasks, and dependencies across all relevant departments when it comes to launching and sun setting campaigns 
    • Ensure that all campaigns have clearly defined success metrics which are executed, tracked, and analysed in a timely manner
    • Manage all conversion data and consistently monitor performance of in-market campaigns as well as regularly report on performance of past campaigns
    • Call Centre Representative /Sales Responsibilities
    • Ensure management of large amounts of inbound and outbound calls in a timely manner
    • Supervise Telephone Operator to continuously identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
    • Work with each department to develop marketing model to seize opportunities to upsell products when they arise and effectively cross-sell ancillary products to provide a complete benefit package offering
    • Pipeline management, follow-up and evaluation to ensure highest possible conversion.
    • Consistently meet and/or exceed monthly conversion goals.
    • Remain current on products and processes in a multi-product environment.
    • Build sustainable relationships and engage customers by taking the extra mile
    • Frequently attend educational seminars to improve knowledge and performance level
    • At least Bachelor’s Degree in Marketing, Economics, Business or related field
    • 3 years of marketing experience in a mix of strategy and execution across multiple channels (e. g. display, email, in-app, etc.).
    • Advanced experience using data to develop a personalized targeting strategy
    • Good attention to detail.
    • Positive attitude and ability to operate in a fast paced environment with ambiguity
    • Excellent verbal and written communication skills with the ability to present complex data, influence others, and build relationships.
    • Willing to be placed on Lippo Village (Karawaci, Tangerang)

    Be more than just an employee. Be our partner.
    PT. Lippo Karawaci, Tbk. has a vision to have a positive impact and deliver value to society in every development project. Having established itself as the biggest property company in Indonesia, we at Lippo Karawaci are constantly at search for bright individuals who share our values, our vision, and our passion. If you are a visionary who wishes to impact your society in positive ways, you will feel right at home here at Lippo. We want people we can grow--not just people we pay to work.
    Our commitment to career growth is central to our culture, because we hire people for where they've been and where they'll go. We also welcome people with different backgrounds to join us, because we believe that a diverse workplace is a workplace that stimulates learning and improvements, and is a solid ground for growth.
    Make a decision to join us, and see where we can take you.

    ALAMAT : Siloam Hospitals Group (Tbk)
    Gedung Fakultas Kedokteran UPH Lt. 30 Jl. Boulevard Jend. Sudirman No. 15, Lippo Karawaci

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