Lowongan Technical Support (Call-centre)-D-Link International Pte Ltd
- Answering help desk telephones and email, and responding to basic customer inquiries.
- Assisting customers in resolving basic technical issues by providing scripted guidance regarding software and hardware issues.
- Ability to resolve/refer complex technical problems through defined escalation process.
- Logging and tracking inquiries using problem management database; and maintaining history records and related problem documentation.
- Identify, evaluate and priorities customers' problems and complaints to ensure inquiries are resolved appropriately.
- Possess strong analytical skills to resolve customers’ problems, complaints and handle feedback.
- Feedback customer’s concerns to Team Manager for service improvement.
- To update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
- Fulfill Call Centre expectations by meeting set KPIs and contribute to expected team performance standard.
- Diploma or Bachelor degree in computer science, information system or related major.
- Preferably with 1 years of technical/customer support experience - ideally working in a call center.
- Fresh Graduates are welcomed
- Self-motivated, actively thinking and result-oriented
- Experience with company escalation policy.
- Excellent communication skills, interpersonal skills and problem solving skills.
- Ability to balance and priorities work; and working in a team environment.
- Proficiency in both English and Bahasa Indonesia.
- Preferably with 1 years experience in related fields.
- Good command of oral and written English.
- Expert multi-tasker.
- We have a corporate culture that is creative and innovative employees that make us happy - work hard and play hard!
- We provide a clear understanding of what the company's business prioritie
Technical Support (Call-centre)-D-Link International Pte LtdJakarta Raya - APL Tower Lt 22 Unit T3 | Ditayangkan: 01-November-2019 | Tutup pada 01-December-2019
D-Link is a world-leading supplier of network equipment and one of the largest networking manufacturers in the Asia Pacific, specialising in LAN/WAN hardware. We design, produce and market broadband, wireless, Voice-over Internet, digital home and office network equipment. One of DLink’s key success factors has been the result of its innovative products and dynamic employees. At D-Link, we're "Building Networks for People".
ALAMAT : D-Link International Pte Ltd
APL Tower Lantai 22 Unit T3