Lowongan Technical Support (Call-centre)-D-Link International Pte Ltd

    Technical Support (Call-centre)-D-Link International Pte Ltd

    Jakarta Raya - APL Tower Lt 22 Unit T3 | Ditayangkan: 01-November-2019 | Tutup pada 01-December-2019

    D-Link is a world-leading supplier of network equipment and one of the largest networking manufacturers in the Asia Pacific, specialising in LAN/WAN hardware. We design, produce and market broadband, wireless, Voice-over Internet, digital home and office network equipment. One of DLink’s key success factors has been the result of its innovative products and dynamic employees. At D-Link, we're "Building Networks for People".

    Job Responsibilities:
    • Answering help desk telephones and email, and responding to basic customer inquiries.
    • Assisting customers in resolving basic technical issues by providing scripted guidance regarding software and hardware issues.
    • Ability to resolve/refer complex technical problems through defined escalation process.
    • Logging and tracking inquiries using problem management database; and maintaining history records and related problem documentation.
    • Identify, evaluate and priorities customers' problems and complaints to ensure inquiries are resolved appropriately.
    • Possess strong analytical skills to resolve customers’ problems, complaints and handle feedback.
    • Feedback customer’s concerns to Team Manager for service improvement.
    • To update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
    • Fulfill Call Centre expectations by meeting set KPIs and contribute to expected team performance standard.
     
    Job Requirements:
     
    •  Diploma or Bachelor degree in computer science, information system or related major.
    •  Preferably with 1 years of technical/customer support experience - ideally working in a call center.
    •  Fresh Graduates are welcomed
    •  Self-motivated, actively thinking and result-oriented
    •  Experience with company escalation policy.
    •  Excellent communication skills, interpersonal skills and problem solving skills.
    •  Ability to balance and priorities work; and working in a team environment.
    •  Proficiency in both English and Bahasa Indonesia.
    •  Preferably with 1 years experience in related fields.
    •  Good command of oral and written English.
    •  Expert multi-tasker.
     
     

    • We have a corporate culture that is creative and innovative employees that make us happy - work hard and play hard!
    • We provide a clear understanding of what the company's business prioritie

    ALAMAT : D-Link International Pte Ltd
    APL Tower Lantai 22 Unit T3

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